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REFUNDS & RETURNS POLICY

Order Cancellations

We do not allow order cancellations. Our company works around the clock and it goes into production immediately after the order is placed. This is to ensure that you get the item in a timely manner.

Refunds

If your refund is approved our return address is :

Wilson Pets

10151 University blvd #191

Orlando, FL 32817

WE DO NOT OFFER REFUNDS. ALL SALES ARE FINAL!!

    We do not issue the refund if:

    • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
    • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
    • You do not like your item or you ordered the incorrect item/it does not fit
    • We offer absolutely no refunds on our custom items

    *You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

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